Privacy Policy

FilmProcessor is a service operated by Psyché Tropes Limited, a company incorporated in England and Wales. We are registered with the Information Commissioner's Office (ICO) as a data controller (Registration No. CSN0999105).

We take your privacy seriously. This policy explains what personal data we collect, why we collect it, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have questions about this policy, contact us via our contact page

FilmProcessor is built around a principle we call Zero-Retention Processing (ZRP). This means:

• Your media files are processed in your browser or transiently in memory — we do not store your footage, audio, or project files on our servers.
• We do not sell your data. We never have and never will.
• We do not use advertising trackers or third-party surveillance tools.
• We collect the minimum personal data necessary to operate the service.

3.1 Account Data

When you create a FilmProcessor account, we collect:

• Email address (used for account authentication and service communications)
• A hashed password (we never store your password in plaintext)
• Account preferences and settings you configure

3.2 Usage Data

We may collect limited, non-identifying technical data to maintain and improve the service, including:

• Browser type and version
• General feature usage patterns (e.g. which tools are used most frequently)
• Error and crash reports

This data is collected in aggregate and is not linked to your identity.

3.3 Media Files

Media files you process through FilmProcessor (video, audio, image files, DCPs, and project data) are processed locally in your browser or transiently during server-side operations. In line with our Zero-Retention Processing architecture, these files are not stored on our infrastructure beyond the duration of a processing operation, and are deleted immediately upon completion.

We process your personal data on the following lawful bases:

• Contract performance — to provide you with the FilmProcessor service you have signed up for
• Legitimate interests — to maintain service security, prevent fraud, and improve reliability
• Legal obligation — where required by applicable law
• Consent — for any optional communications you opt into

FilmProcessor uses a single, strictly necessary cookie: a secure, HTTP-only session cookie used solely for authentication purposes. This cookie:

• Is set only when you log into your account
• Contains no personal information — only an encrypted session identifier
• Is deleted when you log out or your session expires
• Is never used for tracking or profiling

We use no advertising cookies, no analytics cookies, and no third-party tracking cookies. A cookie consent banner is not required for strictly necessary cookies under UK GDPR.

We do not sell, rent, or trade your personal data. We may share data with carefully selected service providers who assist us in operating the service (such as cloud infrastructure providers), subject to strict data processing agreements. All such providers are required to process your data only on our instructions and in accordance with UK GDPR.

We will disclose personal data if required to do so by law or in response to a valid legal request from a competent authority.

We retain account data for as long as your account is active. If you close your account, we will delete your personal data within 30 days, except where we are required by law to retain it for a longer period.

Media files processed through the service are not retained beyond the duration of the processing operation, as described in Section 3.3.

Under UK GDPR, you have the following rights:

• Right of access — to obtain a copy of the personal data we hold about you
• Right to rectification — to correct inaccurate data
• Right to erasure — to request deletion of your data in certain circumstances
• Right to restriction of processing
• Right to data portability
• Right to object to processing based on legitimate interests

To exercise any of these rights, contact us via our contact page. We will respond within one calendar month.

You also have the right to lodge a complaint with the ICO at ico.org.uk or by calling 0303 123 1113.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include encrypted connections (TLS), HTTP-only secure session cookies, and access controls limiting who within our organisation can access your data.

We may update this Privacy Policy from time to time. We will notify you of material changes by email or via a prominent notice on the FilmProcessor interface. The date at the top of this document indicates when it was last revised.

Psyché Tropes Limited
Contact: contact page

For data protection enquiries, you may also contact us at the above address marked for the attention of: Data Protection.